The Coast Water Services Board (CWSB) is a parastatal (Government Owned and Autonomous) created under the Water Act, 2002 and established through a Gazette Notice No. 1328 of 27th February 2004. The Board’s main responsibility is the provision of efficient and economical water and sanitation services to the people of the Coast Region. The CWSB covers the following six counties in the region: Mombasa, Kwale, Kilifi, Taita-Taveta, Lamu and Tana River. The CWSB operates under the Parent Ministry of Water and Sanitation and in accordance with:-

  1. The provisions and regulations of the Water Act, 2002;
  2. The State Corporation Act Cap 446;
  3. Other Relevant Provisions of the Laws of Kenya and
  4. Rules and Regulations given in form of circulars by the Parent Ministry and Ministry of Finance.

The Coast region covers 83,040 km2 out of which 28,450 km2 is occupied by rivers, Sea, lakes and national park, while the rest is used for agriculture, settlement and other human activities.

Vision
To be a leader in water and sanitation infrastructure development in the country.

Mission
To ensure quality, sustainable and affordable water and sanitation services through infrastructure development and management.

Core Values

  • Teamwork.
  • Integrity
  • Professionalism
  • Accountability
  • Customer focused
  • Transparency

Customer Satisfaction Statement
We value each customer equally and so we commit to you that we will conduct our business in a professional, efficient and courteous manner.

Strategic Objectives

  1. To increase water coverage from 55% to 80% by 2018.
  2. To increase access to sanitation from 47% to 65% by 2018.
  3. To increase funding for water and sanitation infrastructure from Kshs 7.5 billion in 2013 to Kshs 40 billion by 2018.
  4. To enhance revenue collection from 50% in 2013 to 90% by 2018.
  5. To create and increase stakeholder’s awareness and support to the Board.
  6. To enhance efficiency and effectiveness in service delivery.
  7. To institutionalize good corporate governance.
  8. To attract and retain highly skilled and motivated staff.

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Quick Contacts

Coast Water Services Board
Physical Address: Mikindani Street, Off Nkurumah Rd, Mombasa
Postal Address: P.O. Box 90417-80100, Mombasa
Telephone: 041-2315230
E-mail: info@cwsb.go.ke
Complaints: complaints@cwsb.go.ke